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FAQs

FAQ

1. What kind of products does ETHNIC-KAPDA offer?

We specialize in handcrafted ethnic accessories, including bags, necklaces, and earrings, all inspired by the rich cultural heritage of Kutch, Gujarat.

2. Are your products handmade?

Yes, all our products are carefully handcrafted by skilled artisans, reflecting traditional craftsmanship and unique designs.

3. How can I place an order?

You can place an order directly on our website by selecting your desired products, adding them to the cart, and proceeding to checkout. We offer secure payment options for your convenience.

4. What payment methods do you accept?

We accept major credit and debit cards, UPI, and online payment gateways. Unfortunately, we do not offer Cash on Delivery (COD) at the moment.

5. Do you offer international shipping?

Currently, we only ship within India. However, we are working on expanding our shipping services to international locations in the future.

6. How long does delivery take?

Delivery typically takes 2-4 days for metro cities and 5-7 days for non-metro areas, after your order has been dispatched.

7. Can I return a product if I’m not satisfied?

Yes, you can return a product within 7 days of delivery if it is damaged or incorrect. Customized products, however, are non-returnable and non-exchangeable.

8. How do I initiate a return?

To initiate a return, please contact us at pandya1609@gmail.com with details of your order and the issue. Make sure the product is in its original condition and packaging.

9. Can I track my order?

Yes, once your order is shipped, you will receive tracking details via email or WhatsApp, allowing you to monitor the delivery status.

 

10. How can I contact ETHNIC-KAPDA for further assistance?

You can place an order directly on our website by selecting your desired products, adding them to the cart, and proceeding to checkout. We offer secure payment options for your convenience.

11. Do you offer product customization?

Yes, we offer customization for certain products. Please contact us for details on how we can create a personalized piece just for you.

12. What should I do if I receive a damaged product?

If you receive a damaged item, please email us at pandya1609@gmail.com within 7 days with photos or videos of the product. We will arrange a return or refund after reviewing your claim.

13. Are all your products ethically sourced?

Yes, ETHNIC-KAPDA is committed to ethical practices. We work closely with women artisans, ensuring fair wages and a positive working environment while preserving traditional craftsmanship..

14. How do I care for my ETHNIC-KAPDA products?

To maintain the quality of your handmade accessories, store them in a dry place, away from moisture and direct sunlight. Gently clean them with a soft cloth and avoid contact with harsh chemicals.

15. Do you offer discounts or promotions?

We occasionally offer discounts and promotions. To stay updated on our latest offers, sign up for our newsletter or follow us on Instagram and Facebook.

Get In Touch

D-67, Shiv Tenament , Krunal cross road Gotri Vadodara-390023

7490006757

pandya1609@gmail.com

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  • Handmade Necklaces
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  • Bag
  • Handmade Earrings

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