FAQ
We specialize in handcrafted ethnic accessories, including bags, necklaces, and earrings, all inspired by the rich cultural heritage of Kutch, Gujarat.
Yes, all our products are carefully handcrafted by skilled artisans, reflecting traditional craftsmanship and unique designs.
You can place an order directly on our website by selecting your desired products, adding them to the cart, and proceeding to checkout. We offer secure payment options for your convenience.
We accept major credit and debit cards, UPI, and online payment gateways. Unfortunately, we do not offer Cash on Delivery (COD) at the moment.
Currently, we only ship within India. However, we are working on expanding our shipping services to international locations in the future.
Delivery typically takes 2-4 days for metro cities and 5-7 days for non-metro areas, after your order has been dispatched.
Yes, you can return a product within 7 days of delivery if it is damaged or incorrect. Customized products, however, are non-returnable and non-exchangeable.
To initiate a return, please contact us at pandya1609@gmail.com with details of your order and the issue. Make sure the product is in its original condition and packaging.
Yes, once your order is shipped, you will receive tracking details via email or WhatsApp, allowing you to monitor the delivery status.
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You can place an order directly on our website by selecting your desired products, adding them to the cart, and proceeding to checkout. We offer secure payment options for your convenience.
Yes, we offer customization for certain products. Please contact us for details on how we can create a personalized piece just for you.
If you receive a damaged item, please email us at pandya1609@gmail.com within 7 days with photos or videos of the product. We will arrange a return or refund after reviewing your claim.
Yes, ETHNIC-KAPDA is committed to ethical practices. We work closely with women artisans, ensuring fair wages and a positive working environment while preserving traditional craftsmanship..
To maintain the quality of your handmade accessories, store them in a dry place, away from moisture and direct sunlight. Gently clean them with a soft cloth and avoid contact with harsh chemicals.
We occasionally offer discounts and promotions. To stay updated on our latest offers, sign up for our newsletter or follow us on Instagram and Facebook.